Refund Policy

Last Updated: September 1, 2026

Thank you for choosing Voicemodly. We want to ensure you have a great experience with our real-time translation platform.

Because Voicemodly provides instant digital services (real-time translation API consumption, machine translation, and dynamic voice/text rendering), we generally enforce a no-refund policy once the service has been accessed, or translation credits have been used.

1. Digital Goods and Service Use

Once you purchase credits and start translating text or audio, the used portion of the digital service is considered consumed. Therefore, we do not offer refunds for:

• Translation credits that have already been used.
• Dissatisfaction with the quality of automated translation (as a test/free tier is available to evaluate the tool beforehand).

2. Technical Issues and System Outages

We want to be fair. If you experience a complete billing error (e.g., double-charging) or the service was completely unavailable due to a verified technical issue on our side for an extended period:

• You may request a refund by contacting us within 14 days of the transaction date.
• Please provide the transaction receipt or invoice from the payment provider used for the purchase, plus a description of the issue.
• Approved refunds will be processed back to the original payment method through the payment provider used for the transaction.

3. One-Time Credit Purchases

Current Voicemodly credit packages are one-time purchases rather than recurring subscriptions. There is no subscription cancellation flow for the current package model. Refund eligibility is determined by credit usage and the refund conditions above.

4. Contact Support

If you have any questions or need to report a technical billing issue, please contact us:

Email: [email protected]